DELIVERY INFORMATION

DISPATCH TIMES

All orders are dispatched within the lead time indicated in the product details page, in most cases this is 10-12 working days from approval of artwork. Printed golf balls are 5/10 working days. If for some reason there is a delay with your order we will contact you.

DELIVERY TO THE UK MAINLAND

Orders under £250 (excluding VAT) are charged at £15 + Vat to one UK mainland address. Delivery is via a secure courier on a next day service (excluding Highlands and Northern Ireland) and will require a signature upon receipt. All orders are insured against loss or damage by the courier (please note once signed for delivery at your delivery address responsibility of ownership is then transferred to the receiver).

Orders over £250 (excluding VAT) are delivered FREE to one UK mainland address. Delivery is via a secure courier on a next day service (excluding Highlands and Northern Ireland) and will require a signature upon receipt. All orders are insured against loss or damage by the courier (please note once signed for delivery at your delivery address responsibility of ownership is then transferred to the receiver).

DELIVERY TO THE UK HIGHLANDS, ISLANDS and northern ireland

Delivery charges to the Highlands, Islands & Northern Ireland are calculated at the basket depending on the destination. Delivery is via a secure courier, in most cases on a 2 day service and will require a signature upon receipt. All orders are insured against loss or damage by the courier (please note once signed for delivery at your delivery address responsibility of ownership is then transferred to the receiver).

EUROPEAN & INTERNATIONAL SHIPPING

Shipping charges and times for European & International orders are calculated at the basket depending on the destination. All orders will exclude VAT and dispatched with a commercial invoice for customs clearance. Delivery is via a secure courier and will require a signature upon receipt. All orders are insured against loss or damage by the courier (please note once signed for delivery at your delivery address responsibility of ownership is then transferred to the receiver).

Please note if you are a business you will be required to provide your EORI Number, VAT Number and Company Registration Number. If you are a personal customer your will be required to provide your Personal Tax ID. 

INTERNATIONAL CUSTOMS & IMPORT FEES

As all orders are shipped directly from the UK, you may be charged import duties or customs fees depending on the threshold for your country.

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. In each case you will be contacted by the courier to notify you of any charges.

We have no control over customs and import tax for all European & International shipping, but if you have a question please contact us and we will try to help you. If you choose to refuse the customs fee and the parcel is returned, you will be liable for any shipping & handling fee's for returning to the UK. Please note we are unable to provide a refund for products that have been personalised to your requirements. 

DELIVERY TRACKING

We encourage you to provide an email address and phone number that can be passed to the courier so you can track your order and the courier can contact you if they have difficulty locating your address on the day of delivery.